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Clients' CommentsThe comments below have been transcribed from the Sydney MSIC’s ‘Client Comments Book’ which provides clients using the service with an informal way to provide feedback to the centre staff. All names have been changed to maintain client confidentiality. “Thanks guys – I really appreciate this (long overdue – about bloody time someone did something sensible like this) facility. But even more than the facilities, the important thing for me is the way the staff treat clients with respect and friendliness, along with their professional courtesy. Thank you for that.” “Thank you Rohan for the information on Buprenorphine dosing. I’m going to talk to my doctor about transferring - it’s very handy to know I can get dosed after hours. Thanks again.” “Since MSIC has opened it has stopped not only myself, but numerous friends from shooting up in people’s front gardens, lane ways etc. If more places like this were open the reduction in drug-related deaths and local residential complaints would decrease dramatically as would the spread of HIV, hep A, B, and C etc. To sum it up – harm minimisation, clean using equipment, safe injecting place (with no-one to offend) registered nurses to treat overdoses, and because of the fact they are immediately available can only be of a huge help and decrease the rate of deaths from overdoses, and also the staff advise you when you are mixing drugs.” “Just writing to thank-you all very much for being supportive of me (getting onto the methadone program). You all do such a wonderful job. Your referral to Kirketon Road Centre was so important and useful to me. I use the centre for methadone and also they are helping me get on to Social Security and Department of Housing. Thank-you, thank-you, thank-you.” “Poem”
“You can’t stop people using drugs, so the injecting centre is a very positive thing. I am very grateful that it is set up to stop people from having an overdose. Keep up the good work, as it is also great to have some one to talk to with a positive influence.” “To Jink, Adam and all the staff here, thank you for being so kind, caring and compassionate. You always have a smile and something positive to say. You treat us as equals and not as scum. Thank you for being here.” “Love to all you staff here in our first ever injecting centre.You guys are great and doing a wonderful job of it. Also I hope that from this centre many more shall be born all over the world for users to have a safe place and so that the public can rest easier and learn about our disease. Together we can grow stronger - more knowledge, more access to the things we need, doctors, social workers, counsellors and referral services. “To Skye, Adam, Peter and well, all of you - I just want to thank you from the bottom of my heart for such an incredible job. You are always there for me through assaults, robbery, a violent defacto and problems with my kids (both legal and in other ways). You are there to listen, support and help where possible, all of which you do incredibly well. I just want to say a very big thank you, you are very much appreciated.” “Dear staff, to me you have been such a god-send. Our sanctuary, smiling faces, polite conversation and always helpful. You have made us feel like citizens rather than scummy junkies and you have given us a safe and clean place, instead of sneaking around the alleyways in unclean surroundings. Bless you all.” “I feel blessed that a facility of this nature is available. It is clean, light and practical – to top things off the staff are wonderful, friendly and always assist. I appreciate being able to come here because I feel safe and I know if I drop, someone can help.” “Zhane, I just wanted to drop a line to let you know I am on the Buprenorphine. They started me the day of my appointment with the doctor. Just want to say, thanks a million for your help.” “This is a short notice of thanks to all the staff at the injecting centre. The time has come for me to take a more responsible hand in my life. The help that the staff has given me through talks and being supportive has been instrumental in my being able to cope with my addiction over the last year. I totally support the centre and wholeheartedly offer my thanks to one and all.” For your comments please write to Tracey Brown: traceyb@sydneymsic.com |
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